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Your assistant can ask callers specific questions during a conversation to gather the information you need. This might include their name, phone number, what service they’re looking for, or anything else relevant to your business. To manage questions, go to Assistants, click on your assistant, and open the Smart Questions tab.

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How questions work

When your assistant handles a call, it weaves questions naturally into the conversation. It doesn’t read them like a survey — instead, it asks at the right moment based on how the call is going. At the top of the Smart Questions section, you’ll see a summary showing how many questions are currently enabled out of the total available (for example, “5 of 12 questions enabled”). There are two types of questions:

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System questions

System questions are pre-built questions based on your industry. When you created your assistant, VozAgent automatically generated a set of relevant questions for your business type. For example:
  • An HVAC company might see questions about the type of system, the issue they’re experiencing, and whether it’s an emergency
  • A general contractor might see questions about the project type, timeline, and budget

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Managing system questions

  • Toggle on/off — Use the switch next to each question to enable or disable it. Disabled questions won’t be asked during calls.
  • Cannot be deleted — System questions are permanent. You can turn them off, but you can’t remove them from the list.
  • Field types — Some system questions have special field types (like multiple choice or yes/no). These appear as small badges next to the question text.

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Custom questions

Custom questions are ones you create yourself. They can be anything specific to your business that the system questions don’t cover.

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Adding a custom question

  1. Click Add question in the Custom Questions section
  2. Type your question in the text field (for example, “How did you hear about us?”)
  3. Click Add Question to save
The AI will phrase your question naturally during conversations — you don’t need to worry about exact wording. Just write the intent clearly.

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Editing and removing custom questions

  • Edit — Hover over a custom question and click the pencil icon to change the text
  • Delete — Hover over a custom question and click the trash icon to remove it
  • Toggle — Use the switch to enable or disable a custom question without deleting it

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Tips for effective questions

  • Keep the total manageable. If you enable too many questions (8 or more), VozAgent will show a warning that it may increase call duration. Callers can get frustrated with long question sequences.
  • Prioritize what matters. Enable the questions that give you the most useful information. You can always ask follow-up questions in person or via email.
  • Be specific. Instead of “Tell me about your project,” try “What type of project are you looking for help with?” Specific questions get better answers.
  • Test it out. After changing your questions, use the Testing tab to see how your assistant handles them in a conversation.

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Saving your changes

After enabling, disabling, or adding questions, click Publish Changes at the top of the page. Your changes won’t take effect on live calls until you publish.