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When creating a campaign, you choose when it should start making calls. VozAgent gives you two options: start immediately after publishing, or schedule calls for a specific date and time. This article explains both options and how scheduling works.

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Setting the Schedule

Campaign scheduling is configured in Step 4: Call Settings of the campaign creation wizard.

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Start Immediately

Select Start Immediately if you want calls to begin as soon as the campaign is published. This is the default option. When you publish a campaign set to start immediately:
  1. The campaign status changes from Draft to Active.
  2. VozAgent begins queuing calls to your selected contacts right away.
  3. Your AI assistant starts calling contacts within moments.

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Schedule for Later

Select Schedule for Later if you want to plan ahead and have calls go out at a specific date and time. When you choose this option, two additional fields appear:
  • Schedule Date — Click the date picker to choose a future date. Past dates cannot be selected.
  • Schedule Time — Enter the time you want calls to begin (in 24-hour format or using the time picker).
When you publish a campaign set to schedule for later:
  1. The campaign status changes from Draft to Scheduled.
  2. The campaign waits until the scheduled date and time.
  3. At the scheduled time, the status automatically changes to Active and calls begin.

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The Campaign Active Toggle

Below the schedule options, there is a Campaign Active toggle with the description “Toggle off to save as inactive draft.”
  • Toggle on (default) — The campaign will follow the schedule you set (immediate or scheduled).
  • Toggle off — The campaign is saved as an inactive draft regardless of the schedule setting. You can activate it later from the campaigns list.
This is useful if you are still preparing the campaign and want to save your schedule settings without triggering any calls yet.

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Scheduling Best Practices

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Choose Appropriate Call Times

Think about when your contacts are most likely to answer the phone:
  • Business contacts — Weekday mornings (9-11 AM) and early afternoons (1-3 PM) in the contact’s time zone tend to work well.
  • Consumer contacts — Late mornings and early evenings may get better answer rates.
  • Avoid early mornings and late evenings — Calling outside normal hours can feel intrusive and lead to poor results.

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Account for Time Zones

When you schedule a campaign, the time is based on your account’s time zone. If your contacts are in different time zones, keep this in mind when choosing a start time. For example, if your account is set to Eastern Time and you schedule a campaign for 9:00 AM, contacts in Pacific Time will receive calls at 6:00 AM their time. In this case, scheduling for noon Eastern (9:00 AM Pacific) would be more appropriate.

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Test Before Scheduling

Before setting a schedule, run a test call to make sure the assistant handles the conversation correctly. You can test from the campaign’s Draft status:
  1. On the campaign card, click Test Campaign.
  2. The assistant calls your phone so you can experience the call as your contacts will.
  3. Once you are satisfied, set your schedule and publish.
See Testing and Running Campaigns for full details on testing.

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Viewing Scheduled Campaigns

Scheduled campaigns appear in two places:
  • Scheduled tab on the Campaigns page, which shows only campaigns waiting for their start time.
  • All tab, alongside campaigns in every other status.
The campaign card or table row shows the Scheduled status badge so you can easily identify campaigns that have not started yet.

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Changing a Schedule

If you need to change the schedule after creating the campaign:
  • Before publishing — You can edit the schedule in the campaign’s Draft settings.
  • After publishing as Scheduled — You will need to duplicate the campaign, adjust the schedule on the copy, and delete the original if needed.

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Calling Hours Window

VozAgent includes a calling window feature that controls what hours of the day and which days of the week your campaign is allowed to make calls. This helps you avoid calling contacts at inconvenient times.

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Default Calling Window

By default, every campaign is configured with a calling window of:
  • Hours: 9:00 AM to 5:00 PM
  • Days: Monday through Friday
These defaults can be adjusted in the campaign settings before publishing.

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Respecting Contact Time Zones

VozAgent can respect each contact’s time zone when making calls. When this setting is enabled (it is on by default), the calling window is evaluated in the contact’s local time zone rather than your account’s time zone. This means a contact in Pacific Time will not receive a call before 9:00 AM Pacific, even if your account is set to Eastern Time.

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Ignoring Calling Hours

If you need to run a campaign outside of the normal calling window — for example, an urgent update that needs to go out immediately — you can enable the Ignore Calling Hours setting. When this is turned on, calls will go out regardless of the time or day. Important: If you try to start a campaign immediately and the current time is outside the calling window, VozAgent will block the start and suggest scheduling it instead. You can either schedule the campaign for a time within the calling window or enable the “Ignore Calling Hours” option.

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What Happens After Calls Start

Once a campaign begins calling (whether immediately or at the scheduled time), the behavior is the same:
  1. VozAgent queues calls for all selected contacts.
  2. The assistant calls each contact using the phone number assigned to the assistant.
  3. Call results are tracked in real time on the campaign card and details page.
  4. If a call goes unanswered, VozAgent may retry the contact automatically based on your retry settings.
  5. When all contacts have been called (including retries), the campaign moves to Completed status.
You can pause and resume an active campaign at any time, regardless of how it was originally scheduled.

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Next Steps