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The right side of your VozAgent analytics dashboard features two insight panels that break down your calls by category. These panels use AI analysis of each call conversation to automatically classify callers and their reasons for calling — you don’t need to tag or categorize anything yourself. Each category shows a horizontal percentage bar so you can see the distribution at a glance. The percentages across all categories in each panel add up to 100% of your calls.

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Who’s Calling

This panel classifies every caller into one of eight categories based on what was discussed during the call: Why this matters: If you notice a high percentage of spam calls, you might consider adjusting your assistant’s handling for those. If most of your calls are from new leads, that tells you your marketing is working and your assistant is capturing potential business for you.

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Why They’re Calling

This panel classifies each call by its primary intent or reason. There are ten categories: Why this matters: Seeing a surge in “Pricing / Quote” calls might tell you it’s time to update pricing on your website. A spike in “Emergency” calls could signal a seasonal issue (like frozen pipes in winter). These insights help you make better business decisions.

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How the AI Classification Works

Both panels are powered by AI analysis that happens automatically after each call. VozAgent’s AI listens to the full conversation and determines:
  1. Who the caller is — Based on context clues like whether they mention being an existing customer, asking about services for the first time, or identifying as a vendor.
  2. Why they called — Based on the primary topic and intent of the conversation.
The footer of each panel notes: “Based on AI analysis of each call conversation.” No manual tagging is required on your part.

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Before You Have Call Data

When you first set up VozAgent and haven’t received any calls yet, both panels will display all categories with dashes instead of percentages. The bars will be empty. As your assistant handles calls, the percentages fill in automatically. The footer message in this state reads: “No call data yet. Data will appear as calls are completed.”

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Using the Time Range Filter

Both insight panels respond to the time range selector at the top of the dashboard. Changing the time range (Last 7 days, Last 30 days, Last 90 days, or This year) recalculates the percentages based only on calls within that period. This makes it easy to compare patterns. For example, you might check “Last 7 days” to see this week’s trends, then switch to “Last 90 days” for a broader picture.

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Next Steps