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Here are the most common issues VozAgent users run into, along with step-by-step solutions. If your issue isn’t covered here, check out Getting Support for how to reach our team.

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My Phone Number Isn’t Receiving Calls

Symptoms: You call your VozAgent phone number and it doesn’t ring, goes to a generic error message, or just disconnects. Solutions:
  1. Check that a phone number is assigned to your assistant. Go to Phone System in the sidebar and make sure your number shows an assistant assigned to it. If it says “Unassigned,” click the number and assign your assistant.
  2. Verify the phone number is active. On the Phone System page, make sure your number’s status shows as active. If you recently purchased the number, it may take a minute to become fully provisioned.
  3. Check your subscription status. VozAgent requires an active subscription to handle calls. Go to Settings > Billing to confirm your subscription is active.
  4. Try calling from a different phone. Occasionally, carrier-level issues can prevent calls from specific numbers. Try calling from a mobile phone or a different line.
Tip: If you just set up your number, wait 2-3 minutes before testing. Phone number provisioning can take a short time to propagate.

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My Assistant Isn’t Answering Calls

Symptoms: The phone rings but nobody (or nothing) picks up, or you hear ringing that eventually times out. Solutions:
  1. Make sure you have an assistant created. Go to Assistants in the sidebar and verify you have at least one assistant set up. If the page is empty, you’ll need to create an assistant first.
  2. Confirm the assistant is linked to a phone number. An assistant without a phone number won’t receive any calls. Go to Phone System and check the assignment. See Assigning Phone Numbers to Assistants for details.
  3. Review your assistant’s configuration. Open your assistant and make sure the basic settings (business name, greeting, etc.) are filled in. An incomplete configuration may prevent the assistant from starting properly.

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My Calendar Isn’t Syncing

Symptoms: Your assistant says it can book appointments, but nothing appears on your calendar. Or the assistant can’t see your availability. Solutions:
  1. Check your calendar integration. Go to Integrations in the sidebar and verify that your Google Calendar or other calendar service is connected. If the connection shows an error, try disconnecting and reconnecting.
  2. Re-authorize the integration. Calendar tokens can expire over time. Click on your calendar integration and follow the prompts to re-authorize access.
  3. Verify the correct calendar is selected. If you have multiple calendars in your Google account, make sure VozAgent is connected to the right one (not a personal calendar when you want your business calendar).
  4. Check for conflicting time slots. If a caller tries to book during a time that’s already blocked on your calendar, the assistant will suggest alternative times. Review your calendar to make sure your availability is accurate.

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Calls Are Ending Too Quickly

Symptoms: Your assistant picks up but the call drops after a few seconds, or the caller gets disconnected mid-conversation. Solutions:
  1. Review your call recordings. Go to Call Activity, find the affected call, and listen to the recording. This often reveals whether the issue is with the assistant’s behavior or a connection problem.
  2. Check the “Ended Reason” field. In the call detail view, the ended reason tells you why the call stopped. Common reasons include:
    • Customer ended call — The caller hung up (nothing wrong on your end)
    • Assistant ended call — The assistant determined the conversation was complete
    • Silence timed out — Neither party spoke for an extended period
  3. Review your assistant’s greeting and instructions. If the greeting is confusing or the assistant doesn’t clearly identify itself, callers may hang up thinking they reached the wrong number.

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My Contacts Aren’t Being Saved

Symptoms: You see calls in Call Activity, but the callers aren’t appearing in your Contacts list. Solutions:
  1. Check if the contact already exists. If someone calls from a number that’s already in your contacts, a new contact won’t be created — the call is associated with the existing contact instead.
  2. Look at the call detail. Open the call in Call Activity and check if a contact was linked. The contact name should appear at the top of the call detail.
  3. Verify your caller ID settings. Some callers use blocked or private numbers. If the caller’s phone number isn’t available, VozAgent can’t create a contact record.

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Dashboard Shows No Data

Symptoms: All metrics show zero and the insight panels are empty, even though you’ve been receiving calls. Solutions:
  1. Check the time range. The dashboard defaults to “Last 30 days.” If your calls happened more than 30 days ago, switch to “Last 90 days” or “This year” using the dropdown in the top-right corner.
  2. Give it a moment. After a call ends, it takes a short time for the data to process and appear on the dashboard. Try refreshing the page after a minute or two.
  3. Verify calls are completing. Go to Call Activity and check that calls have a “completed” status. Calls that were abandoned or failed may not count toward your analytics.

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Next Steps