Skip to main content
Your VozAgent analytics dashboard shows four key metrics that tell you exactly how your AI assistant is performing. Each metric appears as a card on the left side of the dashboard, with a headline number, a description, and a detailed breakdown where applicable.

​
Total Calls Handled

This is the primary metric at the top of the dashboard. It shows the total number of calls your AI assistant answered automatically during the selected time period. The breakdown beneath the number splits your calls into three categories:
BreakdownWhat It Means
Business hoursCalls during your configured work schedule
After hoursCalls that came in outside of business hours
WeekendsCalls on Saturday and Sunday
Every call counted here is one you didn’t have to answer yourself. Whether it came in during a busy Tuesday morning or at 9 PM on a Sunday, your assistant handled it.

​
New Contacts Added

This metric tracks how many first-time callers your assistant captured and saved as new contacts. When someone calls your business for the first time, VozAgent automatically creates a contact record for them. The breakdown compares:
  • New this period — Callers who had never called before
  • Returning callers — People already in your contacts who called again
This is a useful indicator of how much new business is coming your way. A healthy mix of new and returning callers generally means your business is growing while keeping existing customers engaged.

​
Appointments Booked

This shows how many appointments your AI assistant booked directly during calls. When a caller wants to schedule service, your assistant can book the appointment right then and there — no back-and-forth needed. “Still learning” badge: If you’ve just started using VozAgent and have fewer than 30 calls, you may see a pulsing “Still learning” badge instead of a breakdown. This is completely normal. Your assistant gets better at booking appointments as it handles more conversations and learns your business. Once you pass the 30-call threshold, the badge disappears and you’ll see your booking numbers.

​
Hours Saved

This metric estimates how much time VozAgent saved you by handling calls automatically. The calculation is based on:
  • The actual duration of every call your assistant handled
  • An additional 5 minutes estimated per appointment booked (for follow-up time you would have spent)
  • The total is converted to hours
The description beneath the number says it well: “Time you stayed focused on work instead of answering calls.” For a busy home service business, even a few saved hours per week can mean extra jobs completed and less time tied to the phone. The breakdown shows:
  • Estimated time saved — The total hours calculated
  • Based on avg. call time — Approximately 2 minutes per call

​
Changing the Time Range

All four metrics respond to the time range selector in the top-right corner of the dashboard. You can choose from:
  • Last 7 days
  • Last 30 days (the default)
  • Last 90 days
  • This year
When you change the time range, every metric card updates to reflect only the calls within that period.

​
Next Steps