How It Works
The automatic website knowledge process happens behind the scenes when you create your first assistant. Here is what VozAgent does:- Checks your business profile — VozAgent looks at the website URL you entered during account setup (in your business profile).
- Visits your website — The platform fetches your website’s content, just like a visitor loading the page in a browser.
- Extracts key information — VozAgent uses AI to identify and extract the most useful business details from your website content, including:
- Your business name
- Services you offer
- Service areas
- How your business works
- FAQs and other common information
- Creates a knowledge item — The extracted content is saved as a knowledge item titled “[Your Business Name] Website” and marked as a System item.
- Links it to your assistant — The new knowledge item is automatically connected to the assistant being created, so it can reference the information immediately.
Recognizing Auto-Created Website Knowledge
Auto-created website knowledge items have a few distinguishing features on your Knowledge page:- System badge — A lock icon with “System” label appears next to the item, indicating it was created and is managed by VozAgent
- Website type badge — Shows “Website” to indicate the content came from a URL
- Title format — Typically named “[Your Business Name] Website”
What Gets Extracted
The AI extraction focuses on the most useful information for a phone assistant. It looks for:| Information type | Examples |
|---|---|
| Business name | Your company name as shown on the website |
| Services offered | Specific services, products, or offerings listed on your site |
| Service areas | Cities, regions, or areas you serve |
| How it works | Your process, booking flow, or how customers engage with you |
| FAQs | Common questions and answers from your website |
| Contact details | Phone numbers, addresses, hours of operation |
| Policies | Cancellation policies, warranties, guarantees |
Note: The extraction works best on websites with clear, text-based content. If your website is mostly images, videos, or heavily JavaScript-based, the extraction may capture less information. In that case, you can supplement by adding text content or uploading documents manually.
When Auto-Creation Happens
VozAgent creates the website knowledge item under these conditions:- Your business profile has a website URL entered
- Your organization does not already have a system knowledge item
- You are creating a new assistant
Keeping Website Knowledge Up to Date
Your auto-created website knowledge reflects your website content at the time it was created. If you update your website later, the knowledge item does not update automatically. To refresh it:- Go to Knowledge in your dashboard sidebar
- Find the system website item (look for the System badge)
- Click the sync button (refresh icon) on the item
Tip: Make it a habit to click the sync button whenever you make significant changes to your website, like updating your services page, changing your hours, or adding new FAQs.
Business Profile Knowledge
In addition to the website knowledge item, VozAgent may also create a Business KB system item based on your business profile information (company name, address, phone number, hours, etc.). This is a separate item that works alongside the website knowledge. The Business KB item:- Does not have a source URL
- Is generated from the information in your Settings > Business Profile
- Can be refreshed by clicking its sync button (tooltip: “Sync with business profile”)
- Should be re-synced after you update your business profile settings
Limitations
- Single-page extraction — The automatic process scrapes your main website URL. It does not crawl your entire site or follow links to subpages. If you have important information on other pages, add those URLs manually using Adding Website Content.
- JavaScript-heavy sites — Websites that rely heavily on JavaScript to render content may not be fully captured. The extraction works best with standard HTML content.
- Private or gated content — Content behind login pages, paywalls, or password protection cannot be accessed by the extraction process.
- Content length — Very long websites are trimmed during extraction. The most important content from the top of the page is prioritized.
Cannot Be Viewed, Edited, or Deleted
System knowledge items (including the auto-created website KB) have special restrictions:- Content is locked — The content of system items is not viewable. Clicking the view button shows a lock icon with a message instead of the actual content.
- Cannot be edited directly — You cannot change the title or content. Use the sync button to refresh instead.
- Cannot be deleted — System items cannot be removed from your knowledge base.
- Cannot be unlinked — System items are permanently linked to your assistants and cannot be removed from any assistant.
Related Articles
- Knowledge Base Overview — What knowledge bases are and how they work
- Adding Website Content — Manually add more website pages to your knowledge base
- Adding Text Content — Write or paste business information directly
- Linking Knowledge to Assistants — Attach knowledge items to your assistants
- Managing Knowledge Items — Sync, view, and organize all your knowledge items