Call Analysis and Success Evaluation

After every call, VozAgent automatically generates an AI-powered analysis that helps you understand what happened without listening to the full recording. This includes a written summary, a success evaluation, and structured data extracted from the conversation.

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Where to Find Call Analysis

Call analysis is available in the Call Details side panel. To open it:

1. Go to Call Activity in the left sidebar.
2. Click on any call row in the table (or tap a call card on mobile).
3. The side panel opens with two tabs: Call Details and Transcript.
4. The Call Details tab shows the summary and analysis information.

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Call Summary

The Summary section provides a short, AI-written overview of what happened during the call. It covers the key points of the conversation in a few sentences. A typical summary might say something like:

“The assistant called the contact to schedule a follow-up appointment. The contact confirmed availability for next Thursday at 2 PM. An appointment was booked and the contact was thanked for their time.”

The summary is generated automatically after the call ends. For very recent calls, you may see a message saying the summary is being generated — it usually appears within a few moments.

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Copying the Summary

Below the summary text, there is a Copy button that copies the full summary to your clipboard. This is handy for pasting into notes, emails, or your CRM.

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Success Evaluation

The Success Evaluation card appears at the top of the Call Details tab and provides a quick pass/fail assessment of the call.

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How It Works

VozAgent evaluates whether the call achieved its intended goal. The evaluation considers factors like:

• Did the assistant complete its objective (booking an appointment, qualifying a lead, etc.)?
• Did the conversation reach a meaningful conclusion?
• Were there any technical issues?

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Reading the Badge

The success evaluation is displayed as a color-coded badge: Note: The success evaluation measures whether the assistant accomplished its task during the call. A “Fail” does not necessarily mean something went wrong — it could simply mean the contact was not interested or not available.

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When Evaluation Is Not Available

If a call was very short (e.g., no answer, immediate hang-up) or encountered a technical error, the success evaluation may not be generated. In that case, you will see a gray “In Progress” badge or no evaluation at all.

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Structured Data

For some calls, VozAgent extracts structured data from the conversation. This is information the assistant collected during the call, presented in a structured format. Examples of structured data include:

• Caller name (first name, last name)
• Appointment details
• Lead qualification answers
• Contact preferences

Structured data appears in a dedicated card below the summary, formatted as a readable list of fields and values. This section only appears when the assistant collected specific information during the call.

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Call Recording

Below the summary, the Call Recording card lets you listen to the full audio recording directly from the details panel. If a recording is available, you will see:

• A play/pause button
• A progress bar showing the current position
• The ability to download the recording as an MP3 file

If no recording is available (for example, if the call did not connect), you will see a message saying “No recording available for this call.”

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Error Information

If a call encountered a technical error, an Error card appears at the bottom of the details panel with a red border. The error message explains what went wrong, such as a connection failure or timeout.

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Quick Actions from Call Details

At the top of the call detail panel, you will find several quick actions:

• Copy call details — Copies the contact name, phone, assistant, date, duration, and type to your clipboard.
• Call back — Opens your phone dialer to call the contact back.
• WhatsApp — Opens a WhatsApp conversation with the contact.
• Archive / Restore — Archive the call to hide it from your main list, or restore a previously archived call.
• Good Call / Poor Call — Rate the call quality for your own tracking.

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Tips for Using Call Analysis

• Scan summaries first. Instead of listening to every recording, read the summaries to quickly identify calls that need your attention.
• Filter by success evaluation. Use the Call Activity filters to find calls that failed their evaluation — these may need follow-up.
• Check structured data. If your assistant collects information (names, appointment times, preferences), the structured data section saves you from digging through transcripts.
• Use the transcript for details. If the summary does not give you enough context, switch to the Transcript tab for a full conversation view.

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Next Steps

• Viewing Call Details — Explore all the information available for each call
• Listening to Recordings — Play back and download call audio
• Reading Call Transcripts — Review full conversation text