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VozAgent gives you two ways to work with your data: the dashboard time range selector for filtering your analytics view, and CSV export from the Call Activity page for downloading raw call data.

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Filtering Analytics by Date Range

The analytics dashboard has a time range selector in the top-right corner that controls the period for all metrics and insight panels on the page.

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Available Time Ranges

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What Changes When You Switch

When you select a different time range, every element on the dashboard updates:
  • Total Calls Handled — Recounts calls within the new period, including the business hours / after hours / weekends breakdown
  • New Contacts Added — Recounts first-time callers within the new period
  • Appointments Booked — Recounts appointments within the new period
  • Hours Saved — Recalculates based on call durations within the new period
  • Who’s Calling — Recalculates caller type percentages for the new period
  • Why They’re Calling — Recalculates call intent percentages for the new period
This makes it easy to compare short-term activity against longer trends. For example, you might check “Last 7 days” to see how this week is going, then switch to “Last 90 days” to see if that pattern holds.

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Exporting Call Data as CSV

While the analytics dashboard does not have its own export button, you can export detailed call data from the Call Activity page. Navigate there from the sidebar under Workspace > Call Activity.

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How to Export

  1. Go to Call Activity from the sidebar
  2. Optionally, use the search and filter options to narrow your call list (by status, call type, or date range)
  3. Click the Export CSV button in the top-right area of the page
  4. A CSV file downloads to your computer automatically

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What’s Included in the Export

The CSV export includes all your calls (not limited to the current page or filters). The file contains these columns: The file downloads with a name like call-logs_2025-02-10.csv and can be opened in Excel, Google Sheets, or any spreadsheet application.

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Filtering Before You Export

The Call Activity page also has its own set of filters that help you find specific calls:
  • Search — Filter by phone number, first name, or last name
  • Status — Active, Archived, or All Calls
  • Call Type — All Types, Inbound, Manual Outbound, or Campaign Outbound
  • Date Range — Pick specific start and end dates using the calendar picker
Tip: While the CSV export includes all calls regardless of the current filter view, using the Call Activity filters is a great way to review specific subsets of your data before exporting. For detailed filtering instructions, see Filtering and Exporting Calls.

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Other Export Options

VozAgent also supports exporting contacts as CSV from the Contacts page and a full data export (as JSON) from Settings > Privacy. These are useful for different purposes:
  • Contacts CSV — Export your contact list for use in other tools or CRMs
  • Full data export — Download all your VozAgent data for your records

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Next Steps