Filtering Analytics by Date Range
The analytics dashboard has a time range selector in the top-right corner that controls the period for all metrics and insight panels on the page.Available Time Ranges
| Option | What It Covers |
|---|---|
| Last 7 days | The most recent week of activity |
| Last 30 days | The past month (this is the default) |
| Last 90 days | The past quarter |
| This year | All data from January 1st through today |
What Changes When You Switch
When you select a different time range, every element on the dashboard updates:- Total Calls Handled — Recounts calls within the new period, including the business hours / after hours / weekends breakdown
- New Contacts Added — Recounts first-time callers within the new period
- Appointments Booked — Recounts appointments within the new period
- Hours Saved — Recalculates based on call durations within the new period
- Who’s Calling — Recalculates caller type percentages for the new period
- Why They’re Calling — Recalculates call intent percentages for the new period
Exporting Call Data as CSV
While the analytics dashboard does not have its own export button, you can export detailed call data from the Call Activity page. Navigate there from the sidebar under Workspace > Call Activity.How to Export
- Go to Call Activity from the sidebar
- Optionally, use the search and filter options to narrow your call list (by status, call type, or date range)
- Click the Export CSV button in the top-right area of the page
- A CSV file downloads to your computer automatically
What’s Included in the Export
The CSV export includes all your calls (not limited to the current page or filters). The file contains these columns:| Column | Description |
|---|---|
| Call ID | Unique identifier for the call |
| Assistant | Name of the AI assistant that handled the call |
| Assistant Phone Number | The phone number assigned to the assistant |
| Customer Name | The caller’s name |
| Customer Phone Number | The caller’s phone number |
| Type | Call type (inbound, outbound, web) |
| Status | Call status (e.g., completed) |
| Ended Reason | How the call ended (caller hung up, assistant ended, etc.) |
| Success Evaluation | Whether the call was marked successful |
| Initiated By | Who started the call |
| Start Time | When the call began |
| End Time | When the call ended |
| Duration (seconds) | Call length in seconds |
| Created At | When the record was created |
call-logs_2025-02-10.csv and can be opened in Excel, Google Sheets, or any spreadsheet application.
Filtering Before You Export
The Call Activity page also has its own set of filters that help you find specific calls:- Search — Filter by phone number, first name, or last name
- Status — Active, Archived, or All Calls
- Call Type — All Types, Inbound, Manual Outbound, or Campaign Outbound
- Date Range — Pick specific start and end dates using the calendar picker
Tip: While the CSV export includes all calls regardless of the current filter view, using the Call Activity filters is a great way to review specific subsets of your data before exporting. For detailed filtering instructions, see Filtering and Exporting Calls.
Other Export Options
VozAgent also supports exporting contacts as CSV from the Contacts page and a full data export (as JSON) from Settings > Privacy. These are useful for different purposes:- Contacts CSV — Export your contact list for use in other tools or CRMs
- Full data export — Download all your VozAgent data for your records
Next Steps
- Key Dashboard Metrics — Understand what each metric measures
- Caller Insights — Learn about the Who’s Calling and Why They’re Calling panels
- Filtering and Exporting Calls — Detailed guide to Call Activity filters and CSV export