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VozAgent automatically records calls handled by your AI assistant. You can listen to recordings directly in the app — no downloads required — using the built-in audio player. This is helpful for reviewing how your assistant handled a conversation, training purposes, or quality assurance.

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Quick Play from the Call Table

The fastest way to listen to a recording is directly from the Call Activity table. Look for the Play column on the right side of each row.
  • Click the play button to start audio playback immediately
  • The button changes to a pause button while audio is playing
  • Click it again to stop playback
  • If you start playing a different call, the previous one stops automatically
On mobile, each call card has a Play / Pause button at the bottom of the card if a recording is available.
Note: The quick play feature in the table plays audio without a progress bar or seek controls. For a full playback experience with scrubbing and download, open the call’s detail panel.

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Compact Audio Player (Detail Panel)

When you open a call’s detail panel (by clicking on a call row), you’ll find a more full-featured audio player in the Call Details tab under the “Call Recording” section. This player includes:

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Play / Pause

Click the play button on the left to start playback. It toggles to a pause icon while audio is playing.

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Time Display

The current playback position and total duration are shown in the format 0:00 / 2:35 (current time / total duration). This updates in real time as the audio plays.

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Progress Slider

A draggable slider bar shows your position in the recording. You can:
  • Drag the slider to jump to any point in the recording
  • Click anywhere on the bar to skip to that position
  • Watch it advance in real time during playback

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Volume Icon

A speaker icon is displayed as a visual indicator next to the slider.

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Three-Dot Menu

Click the three-dot menu on the right side of the player for additional options:
  • Download — Saves the recording as an MP3 file to your device

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Downloading Recordings

You can download any call recording as an MP3 file. There are two ways to do this:
  1. From the audio player — Click the three-dot menu on the compact audio player and select Download
  2. The file will be named in the format: call-[id]-[date].mp3 (for example, call-a1b2c3d4-2025-02-10.mp3)
When you click Download:
  1. A “Preparing download…” message appears
  2. The audio file is fetched and prepared
  3. Your browser’s download starts automatically
  4. A “Download started” confirmation appears
If the download fails for any reason, you’ll see a “Failed to download audio file” error message.

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When Recordings Are Unavailable

Not every call will have a recording. You’ll see “No recording available for this call” in the detail panel if:
  • The call was too short or was dropped before recording began
  • Recording was not enabled for that assistant
  • The call ended with an error before audio was captured
In the call table, the Play column will be empty for calls without recordings.

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Tips for Reviewing Recordings

  • Use the detail panel for a thorough review — the compact player with the progress slider makes it easy to scrub back and forth through the conversation
  • Quick-play from the table when you just want to spot-check a call without opening the full details
  • Download recordings when you need to share them with a team member or keep them for your records

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Next Steps