Search
The search bar sits at the top left of the Call Activity page. Type in a search term and the list filters in real time. You can search by:- Phone number — Full or partial phone number
- Contact first name — Any part of the caller’s first name
- Contact last name — Any part of the caller’s last name
Filter Panel
Click the Filters button (next to the search bar on desktop) to open the filter panel. On mobile, tap the sliders icon to open a bottom sheet with the same filter options. A badge appears on the Filters button showing how many filters are currently active.Status Filter
Control which calls appear based on their archive status:| Option | What It Shows |
|---|---|
| Active (default) | Only calls that haven’t been archived |
| Archived | Only calls that you’ve moved to the archive |
| All Calls | Both active and archived calls together |
Call Type Filter
Narrow the list to a specific kind of call:| Option | What It Shows |
|---|---|
| All Types (default) | Every call regardless of type |
| Inbound | Only calls where someone called your VozAgent number |
| Manual Outbound | Only outbound calls placed manually (not part of a campaign) |
| Campaign Outbound | Only outbound calls that were part of an automated campaign |
Date Range Filter
Select a specific date range to only see calls from that period. The date filter uses an interactive calendar where you can:- Click a start date on the calendar
- Click an end date to complete the range
- The call list updates to show only calls within those dates
Mobile Filters
On mobile devices, the filter controls appear in a bottom sheet instead of a dropdown. Tap the sliders icon next to the search bar to open it. The sheet slides up from the bottom of the screen and contains the same Status, Call Type, and Date Range options.How Filters Work Together
All filters work together. For example, you could:- Search for “Garcia” + set Type to “Inbound” + set a date range of the last week
Active Filter Indicator
The Filters button shows a small numbered badge when filters are active (other than the defaults). This lets you know at a glance that you’re looking at a filtered view rather than all calls. The counter tracks how many non-default filters are applied:- Status changed from “Active” counts as 1
- Call Type changed from “All Types” counts as 1
- Any date range selection counts as 1
Exporting to CSV
Click the Export CSV button in the top-right area of the Call Activity page to download your call data as a spreadsheet-friendly CSV file.What Gets Exported
The export includes all your calls (not just the currently filtered page). The CSV file contains the following columns:| CSV Column | Description |
|---|---|
| Call ID | The unique call identifier |
| Assistant | Name of the AI assistant that handled the call |
| Assistant Phone Number | The phone number assigned to the assistant |
| Customer Name | The caller’s full name (or “Web Test” for web calls) |
| Customer Phone Number | The caller’s phone number |
| Type | Call type (inbound, outbound, web) |
| Status | Call status (e.g., completed) |
| Ended Reason | Why the call ended (e.g., caller hung up, assistant ended) |
| Success Evaluation | Whether the call was evaluated as successful |
| Initiated By | Who started the call (the team member’s name, or “External (Inbound)” for incoming calls) |
| Start Time | When the call began |
| End Time | When the call ended |
| Duration (seconds) | Call length in seconds |
| Created At | When the call record was created |
Export File
The CSV file downloads with the namecall-logs_[date].csv (for example, call-logs_2025-02-10.csv). You can open it in Excel, Google Sheets, or any spreadsheet application.
Tip: The CSV export is especially useful for monthly reporting, sharing call data with your team, or doing your own analysis in a spreadsheet.
Next Steps
- Call Activity Overview — Go back to the basics of the call log interface
- Viewing Call Details — Dive into individual call records
- Listening to Recordings — Play back and download call audio