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Before connecting a phone number and going live, you should test your assistant to make sure it sounds right, asks the right questions, and handles conversations the way you expect. VozAgent gives you two testing methods — chat and voice call — both available directly from your dashboard. To access testing, go to Assistants, click on your assistant, and open the Testing tab.

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Test Chat

Chat testing lets you type messages back and forth with your assistant, like a text conversation. This is the fastest way to check how your assistant responds to different questions and scenarios.

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How to start a chat test

  1. Open the Testing tab on your assistant detail page
  2. Click Start Chat Test
  3. A chat panel opens on the right side of your screen

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Using the chat panel

  • Type a message in the text field at the bottom and press Enter (or click the send button)
  • Your assistant responds in real time, streaming its reply word by word
  • The greeting appears automatically — your assistant’s configured first message shows up when the chat opens
  • Copy the conversation — Click the copy icon in the header to copy the full transcript to your clipboard
  • Start over — Click the refresh icon to clear the conversation and begin a new one
Chat tests use your assistant’s actual AI configuration, including the system prompt, tone, questions, and knowledge base. The responses you see in chat are the same ones callers would hear.
Tip: Try asking tricky questions or off-topic requests to see how your assistant handles them. This helps you spot gaps before real callers find them.

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Test Voice Call

Voice testing lets you have a real phone conversation with your assistant using your computer’s microphone. This is the best way to experience exactly what your callers will hear.

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How to start a voice test

  1. Open the Testing tab on your assistant detail page
  2. Click Start Voice Test
  3. Allow microphone access when your browser asks
  4. The call connects automatically

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During the call

  • Status indicator — A colored dot shows the current state:
    • Yellow (pulsing) = Connecting
    • Blue = Listening to you
    • Red (pulsing) = Assistant is speaking
    • Gray = Call ended
  • Live transcript — The conversation appears in real time as you speak, so you can read back what was said
  • Call timer — Shows how long the call has been active
  • End the call — Click the red End Call button when you’re done

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After the call

Once the call ends, you can:
  • Read the full transcript — Scroll through the conversation to review what was said
  • Copy the transcript — Click the copy icon to save it
  • View call logs — Click View call logs to see this test call in your Call Activity page
Test calls are labeled as “Dashboard Test” in your call activity and are not billed against your plan.

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What to test

Here’s a checklist of things to try during testing:
  • Greeting — Does the assistant introduce itself correctly with your company name?
  • Questions — Does it ask the questions you configured, in a natural way?
  • Tone — Does the conversation style match what you selected (friendly, professional, etc.)?
  • Knowledge — If you’ve attached a knowledge base, ask questions about your services to see if it answers correctly
  • Booking — If you’ve connected a calendar, ask about scheduling an appointment
  • Edge cases — What happens if the caller says something unexpected, refuses to answer a question, or asks to speak with a person?
  • Transfers — Try asking to speak with someone to see how the transfer flow works

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Tips

  • Test after every change. Whenever you update the prompt, questions, tone, or any other setting, run a quick test to make sure everything still works.
  • Try both methods. Chat is faster for iterating, but voice tests reveal timing, pronunciation, and flow issues that chat can’t show.
  • Publish first. Make sure you click Publish Changes before testing — the test uses the published version of your assistant, not unsaved drafts.
  • Test from a caller’s perspective. Pretend you’re a real customer calling for the first time. This mindset helps you catch issues with the experience.