Available capabilities
Live Call Transfer
Live Call Transfer allows your assistant to connect callers directly to a team member during a call. This is useful when a caller needs to speak with a real person — for example, an existing customer with a specific account question, or a high-value lead ready to close. The capability card shows the current status:| Status | What it means |
|---|---|
| Active | Transfer is configured with at least one team member assigned |
| Not configured | Transfer is enabled but no team members are assigned yet |
| No eligible team members | No one in your Team Directory has been marked as eligible for transfers |
Send SMS (Coming Soon)
This capability will allow your assistant to send text messages during calls — for example, sending a confirmation text after booking an appointment, or texting a link to the caller. This feature is not yet available.How capabilities relate to other settings
Capabilities work together with your other assistant settings:- System Prompt — Your assistant’s prompt determines when and how it decides to use a capability. For example, the prompt tells the assistant under what circumstances it should offer a transfer.
- Questions — Capabilities like Transfer After Qualification rely on the assistant finishing its questions before triggering the transfer.
- Calendar — Booking appointments is handled through the Calendar tab, not through Capabilities. The two features are independent.
Tips
- Configure capabilities after setup. During assistant creation, you set up the basics (transfer mode, team members). Use the Capabilities tab afterward to fine-tune who receives transfers and review the status.
- Check the status regularly. If a team member leaves or changes their phone number, their transfer assignment may stop working. Review the Capabilities tab periodically.
- More capabilities are coming. VozAgent is actively adding new capabilities. Keep an eye on this tab for new options as they become available.