Overview
Knowledge bases are collections of information your assistant can reference during conversations. This enables your AI to answer questions about your specific business, services, pricing, and more. When a caller asks a question, the assistant searches the knowledge base for relevant information and uses it to provide accurate, business-specific answers.Why Knowledge Matters — Without a knowledge base, your assistant can only provide generic responses. With knowledge, it becomes an expert on your business — answering questions about your specific services, pricing, availability, and policies.
Website Extraction
The easiest way to create a knowledge base is to let VozAgent extract information from your website. During onboarding or in settings, you can provide your website URL and VozAgent will:- Crawl your website pages
- Extract key business information
- Create a knowledge base automatically
- Generate a summary for your assistant’s context
Automatic Knowledge — Website-extracted knowledge bases are automatically attached to new assistants, so every assistant you create already knows about your business.
Documents
You can also upload documents to create knowledge bases:- PDF files: Service guides, pricing sheets, FAQs
- Text files: Scripts, policies, procedures
- URLs: Additional web pages to include
Managing Knowledge — Access the Knowledge page in your dashboard to create, edit, and manage knowledge bases.
Attaching to Assistants
Knowledge bases can be attached to one or more assistants:- Go to your assistant’s settings
- Find the Knowledge section
- Select which knowledge bases to attach
- Save changes