> ## Documentation Index > Fetch the complete documentation index at: https://docs.vozagent.ai/llms.txt > Use this file to discover all available pages before exploring further. # Notification Preferences > Learn how to configure email, SMS, and in-app notifications in VozAgent to stay informed about calls, team activity, and billing. VozAgent can notify you about important events -- new calls, completed appointments, billing updates, and more. The **Notifications** tab in Settings lets you control exactly what notifications you receive and how they're delivered. To access these settings, go to **Settings** in the sidebar and click the **Notifications** tab. Each notification is controlled by a simple on/off toggle. Changes take effect immediately -- there's no save button needed. ## Email Notifications The **Email Notifications** card controls which updates are sent to your account email. Each toggle has a title and description so you know exactly what you're subscribing to. Available email notifications: | Notification | Description | | --------------------------- | ------------------------------------------------------------ | | **New Call Received** | Get notified when your AI assistant receives a new call. | | **Call Completed** | Receive notifications when calls are successfully completed. | | **Call Failed** | Get alerted when calls fail or encounter errors. | | **Weekly Activity Summary** | Receive a weekly summary of your call activity. | | **Monthly Report** | Get comprehensive monthly reports and insights. | | **New Assistant Created** | Get notified when new AI assistants are created. | | **New Contact Added** | Receive notifications when contacts are added to your list. | | **Low Balance Alert** | Get alerted when your account balance is running low. | | **Team Member Joined** | Receive notifications when new members join your team. | | **Billing & Payments** | Get updates about billing, invoices, and payment status. | ## SMS Notifications The **SMS Notifications** card lets you receive instant text message alerts for important events. This is especially useful if you're out in the field and want immediate updates. ### Setting Up Your SMS Phone Number Before you can receive SMS notifications, you need to enter your phone number: 1. In the **Phone Number for SMS** field, enter your phone number with country code (e.g., `+1 (555) 123-4567`). 2. The number is saved automatically when you leave the field. ### Available SMS Notifications | Notification | Description | | ------------------ | ------------------------------------------------------------------- | | **Call Summary** | Get a text after each call with caller info and appointment status. | | **Payment Failed** | Get alerted when a payment fails. | | **Low Balance** | Receive a text when your account balance is low. | SMS notifications are designed to be concise and focused on the most critical events, so you're not overwhelmed with texts while you're on the job. ## In-App Notifications The **In-App Notifications** card controls the notifications you see within the VozAgent dashboard itself. These appear as banners or badges while you're using the platform. Available in-app notifications: | Notification | Description | | --------------------- | ------------------------------------------------- | | **New Call Received** | Show notifications when new calls are received. | | **Call Completed** | Display notifications when calls are completed. | | **Call Failed** | Show alerts when calls fail. | | **Assistant Updates** | Get notified about changes to your AI assistants. | | **Contact Updates** | Receive notifications about contact list changes. | ## Product & Marketing The **Product & Marketing** card lets you control communications from the VozAgent team about the platform itself. | Notification | Description | | ----------------------------------- | --------------------------------------------------------- | | **Product Updates & Announcements** | Get the latest news about new features and improvements. | | **Tips & Tutorials** | Receive helpful tips to get the most out of the platform. | | **Promotional Offers** | Get notified about special deals and promotions. | These are all optional. Turning them off will not affect any operational notifications about your calls, assistants, or billing. ## Recommended Settings for Home Service Businesses If you're running a busy home service business, here are some suggested notification configurations: **Must-have notifications:** * **Email: Call Failed** -- So you know immediately if something goes wrong. * **Email: Low Balance Alert** -- So your AI assistant doesn't run out of calls mid-day. * **SMS: Call Summary** -- Get a quick text after each call while you're in the field. * **Email: Billing & Payments** -- Stay on top of invoices and payment issues. **Nice to have:** * **Email: Weekly Activity Summary** -- A quick weekly recap of how your AI is performing. * **In-App: New Call Received** -- See live updates when you're in the dashboard. **Optional:** * **Email: New Contact Added** -- Useful if you want to follow up manually with new leads. * **SMS: Payment Failed** -- Adds urgency to billing issues. ## Related Articles * [Account & Business Profile](/help/settings/account-and-business-profile) -- Set up the profile and business information tied to your notifications. * [Security Settings](/help/settings/security-settings) -- Manage your email address that receives notifications. * [Billing & Subscription](/help/settings/billing-and-subscription) -- Understand your plan and balance alerts. * [Call Activity Overview](/help/call-management/call-activity-overview) -- Learn about the calls that trigger notifications.