> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vozagent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Numbers Overview

> Understand the types of phone numbers available in VozAgent, what they cost, and why your AI assistant needs one.

Every VozAgent AI assistant needs a phone number to make and receive calls. The **Phone Numbers** page is where you search for, purchase, and manage all of the numbers in your account.

To get there, open the sidebar and click **Phone Numbers**.

***

## Why You Need a Phone Number

A phone number is the link between your callers and your AI assistant. Without one, your assistant has no way to answer incoming calls or place outbound calls for campaigns.

There are two main ways to use a VozAgent number:

* **Forward your existing business line** -- Set up call forwarding from your current business phone so that callers still dial the number they already know, but your AI assistant answers. See [Forwarding Calls to VozAgent](/help/phone-numbers/forwarding-calls-to-vozagent) for step-by-step instructions.
* **Use it as a direct line** -- Give out your VozAgent number directly as your business phone number. Your AI assistant answers all incoming calls automatically, 24/7.

***

## Number Types

When you search for a number, you can choose from three types:

| Type          | Best for                                                    | Examples                                              |
| ------------- | ----------------------------------------------------------- | ----------------------------------------------------- |
| **Local**     | Establishing a local presence in a specific area code       | (305) 555-1234 for Miami, (212) 555-5678 for New York |
| **Mobile**    | A mobile-style number, also supports SMS                    | Varies by area                                        |
| **Toll-Free** | Giving customers a free-to-call number with a national feel | 800, 888, 877, 866 numbers                            |

All three types support voice calling. Many also support SMS and MMS, depending on the specific number -- you will see **Voice** and **SMS** capability badges in the search results so you know exactly what each number can do before you get it.

***

## Phone Numbers and Your Plan

Each VozAgent plan includes a set number of phone numbers:

| Plan                    | Phone numbers included  |
| ----------------------- | ----------------------- |
| **Essential** (\$95/mo) | 1 phone number          |
| **Growth** (\$270/mo)   | 3 phone numbers         |
| **Advanced** (\$800/mo) | 10 phone numbers        |
| **Enterprise** (custom) | Unlimited phone numbers |

If you have reached the limit for your plan, you have two options:

1. **Add an extra number** -- Purchase an additional phone number as an add-on for **\$5/month** per number. You can do this right from the search panel without leaving the page.
2. **Upgrade your plan** -- Move to a higher tier to get more numbers included along with other features.

***

## What You See on the Phone Numbers Page

The Phone Numbers page shows a table of all your numbers with the following columns:

* **Number** -- The phone number in formatted display, along with its location (city/state)
* **Friendly Name** -- The label you have given the number (e.g., "Main Office Line")
* **Voice** -- Whether voice calling is enabled
* **SMS** -- Whether SMS messaging is enabled
* **MMS** -- Whether MMS (picture messaging) is enabled
* **Fax** -- Whether fax is enabled

Click any row to open the **Phone Number Settings** panel, where you can edit the label, toggle SMS, assign assistants, and configure forwarding.

On the right side of the page, a **How to use** info card provides quick tips:

* **Forward calls:** Forward your existing business number to one of these numbers.
* **Direct line:** Use these numbers directly as your business line.

***

## Next Steps

* **[Purchasing a Phone Number](/help/phone-numbers/purchasing-a-phone-number)** -- Step-by-step guide to searching for and getting a new number
* **[Managing Phone Numbers](/help/phone-numbers/managing-phone-numbers)** -- Edit labels, toggle SMS, set fallback destinations, and delete numbers
* **[Assigning Numbers to Assistants](/help/phone-numbers/assigning-to-assistants)** -- Connect a phone number to an inbound or outbound assistant
* **[Forwarding Calls to VozAgent](/help/phone-numbers/forwarding-calls-to-vozagent)** -- How to forward your existing business line to your VozAgent number