> ## Documentation Index > Fetch the complete documentation index at: https://docs.vozagent.ai/llms.txt > Use this file to discover all available pages before exploring further. # Creating Your First Assistant > Step-by-step guide to creating your first AI phone assistant in VozAgent. Your AI assistant is the core of VozAgent -- it's what answers your phone calls, talks to your customers, and handles the conversation. This guide walks you through creating one from scratch. ## Step 1: Choose Assistant Type Navigate to **Assistants** in the sidebar and click **Create Assistant**. You'll see the template selector with two options: * **Inbound** -- Answers incoming calls to your business. This is what most businesses start with. * **Outbound** -- Makes outgoing calls to contacts (available on Growth plan and above). Select **Inbound** to get started. > **Tip:** If you have an unfinished draft from a previous session, you'll see a banner at the top letting you pick up where you left off. ## Step 2: Choose Your Specialization If your industry has multiple service types (for example, a plumbing company that does both residential and commercial work), you'll be asked to pick a specialization. This helps VozAgent tailor the questions your assistant asks callers. If your business only has one specialization, this step is skipped automatically. ## Step 3: Configure Caller Questions This is where you decide what information your assistant collects from callers. You'll see a list of questions organized into two groups: * **Required questions** -- Turned on by default. These cover the basics like caller name, phone number, and reason for calling. * **Optional questions** -- Additional information like service address, preferred appointment time, and urgency level. Toggle questions on or off based on what matters to your business. You need at least 3 questions enabled to proceed. ## Step 4: Set Up Booking and Appointments Choose how your assistant handles appointment scheduling: * **Book appointments** -- Your assistant actively books appointments during the call. You can connect a calendar (Google Calendar, Cal.com, Calendly, or GoHighLevel) and set your availability. * **Collect availability** -- Your assistant asks for the caller's preferred times but doesn't book directly. * **No booking** -- Your assistant doesn't handle scheduling at all. If you choose to book appointments, you'll configure: * **Available days** (e.g., Monday through Friday) * **Business hours** (e.g., 9:00 AM to 5:00 PM) * **Appointment duration** (default: 30 minutes) * **Buffer time** between appointments (default: 15 minutes) ## Step 5: Industry-Specific Questions If your industry has specialized questions (like asking about property type for a roofing company, or system age for an HVAC business), you'll see them here. These are pre-configured based on your business profile and specialization. You can toggle these on or off just like the caller questions in Step 3. > **Note:** This step only appears for industries with trade-specific questions. If it doesn't show up, don't worry -- your assistant already has what it needs. ## Step 6: Emergency Handling Configure how your assistant responds to emergency situations: * **Transfer immediately** -- Routes emergency calls directly to a phone number you specify. * **Notify** -- Takes a message and sends you an immediate notification. You'll also see common emergency scenarios for your industry (e.g., "burst pipe" for plumbing, "no heat in winter" for HVAC). > **Note:** This step only appears if your industry has defined emergency scenarios. ## Step 7: Call Transfers Decide what happens when a caller wants to speak to a real person: * **Transfer the call** -- Forward the call to one or more team members. You can set specific hours for each person. * **Take a message** -- Your assistant captures the caller's details and lets them know someone will call back. If you choose to transfer, you'll add team members and their phone numbers. ## Step 8: After-Hours Behavior Set what your assistant does when someone calls outside your business hours: * Continue handling calls normally * Take a message and let the caller know you'll follow up * Provide emergency contact information * A combination of the above ## Step 9: Review and Create The final step shows a summary of everything you've configured. Review each section to make sure it looks right. When you're ready, click **Create Assistant**. VozAgent will set up your assistant, configure the AI, and have it ready to take calls within a few moments. ## What Happens Next Once your assistant is created: * It's automatically named **"\[Your Company] Receptionist"** with a friendly greeting based on your company name * A default voice (Elliot) is assigned -- you can change this later in the assistant settings * If you have an available phone number, it may be automatically assigned Your next step is to **[set up a phone number](/help/getting-started/setting-up-your-first-phone-number)** so your assistant can start receiving calls.