> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vozagent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Listening to Recordings

> Play back call recordings with the built-in audio player, scrub through audio, and download recordings as MP3 files.

VozAgent automatically records calls handled by your AI assistant. You can listen to recordings directly in the app -- no downloads required -- using the built-in audio player. This is helpful for reviewing how your assistant handled a conversation, training purposes, or quality assurance.

## Quick Play from the Call Table

The fastest way to listen to a recording is directly from the Call Activity table. Look for the **Play** column on the right side of each row.

* Click the **play button** to start audio playback immediately
* The button changes to a **pause button** while audio is playing
* Click it again to stop playback
* If you start playing a different call, the previous one stops automatically

On mobile, each call card has a **Play** / **Pause** button at the bottom of the card if a recording is available.

> **Note:** The quick play feature in the table plays audio without a progress bar or seek controls. For a full playback experience with scrubbing and download, open the call's detail panel.

## Compact Audio Player (Detail Panel)

When you open a call's detail panel (by clicking on a call row), you'll find a more full-featured audio player in the **Call Details** tab under the "Call Recording" section.

This player includes:

### Play / Pause

Click the **play button** on the left to start playback. It toggles to a pause icon while audio is playing.

### Time Display

The current playback position and total duration are shown in the format `0:00 / 2:35` (current time / total duration). This updates in real time as the audio plays.

### Progress Slider

A draggable slider bar shows your position in the recording. You can:

* **Drag the slider** to jump to any point in the recording
* **Click anywhere on the bar** to skip to that position
* Watch it advance in real time during playback

### Volume Icon

A speaker icon is displayed as a visual indicator next to the slider.

### Three-Dot Menu

Click the **three-dot menu** on the right side of the player for additional options:

* **Download** -- Saves the recording as an MP3 file to your device

## Downloading Recordings

You can download any call recording as an MP3 file. There are two ways to do this:

1. **From the audio player** -- Click the three-dot menu on the compact audio player and select **Download**
2. The file will be named in the format: `call-[id]-[date].mp3` (for example, `call-a1b2c3d4-2025-02-10.mp3`)

When you click Download:

1. A "Preparing download..." message appears
2. The audio file is fetched and prepared
3. Your browser's download starts automatically
4. A "Download started" confirmation appears

If the download fails for any reason, you'll see a "Failed to download audio file" error message.

## When Recordings Are Unavailable

Not every call will have a recording. You'll see "No recording available for this call" in the detail panel if:

* The call was too short or was dropped before recording began
* Recording was not enabled for that assistant
* The call ended with an error before audio was captured

In the call table, the Play column will be empty for calls without recordings.

## Tips for Reviewing Recordings

* **Use the detail panel** for a thorough review -- the compact player with the progress slider makes it easy to scrub back and forth through the conversation
* **Quick-play from the table** when you just want to spot-check a call without opening the full details
* **Download recordings** when you need to share them with a team member or keep them for your records

## Next Steps

* [Reading Call Transcripts](/help/call-management/reading-call-transcripts) -- Follow along with the written transcript while listening
* [Viewing Call Details](/help/call-management/viewing-call-details) -- See all the information available for each call
* [Filtering and Exporting Calls](/help/call-management/filtering-and-exporting-calls) -- Find specific calls to review