> ## Documentation Index > Fetch the complete documentation index at: https://docs.vozagent.ai/llms.txt > Use this file to discover all available pages before exploring further. # Industry Templates > Overview of the pre-built assistant templates and how to use them to get started quickly. When you create a new assistant in VozAgent, you start by choosing a template. Templates give your assistant a head start — they come pre-configured with smart defaults tailored to a specific use case, so you don't have to build everything from scratch. *** ## How templates work To see the available templates, go to **Assistants** in your dashboard and click **Create Assistant**. The template selector opens in a full-screen view. VozAgent currently offers two main template types: ### Inbound The **Inbound** template creates an assistant that answers incoming calls. It's pre-configured to: * Greet callers with your company name * Ask relevant questions based on your industry * Collect caller information (name, phone number, reason for calling) * Book appointments if you connect a calendar * Transfer calls to team members when appropriate * Handle after-hours calls by taking messages or booking the next available slot This is the right choice for most businesses — it acts as your AI receptionist. ### Outbound The **Outbound** template creates an assistant that makes calls on your behalf. It supports multiple call types including booking appointments, qualifying leads, following up on inquiries, confirming appointments, re-engaging old leads, broadcasting updates, and collecting information. Outbound assistants are available on the Growth plan and above. *** ## What a template includes When you select a template, VozAgent automatically sets up: * **Assistant name** — Based on your company name (for example, "\[Your Company] Receptionist") * **Voice** — A natural-sounding default voice (Elliot) * **Tone** — Friendly by default * **Greeting** — A professional opening message using your company name * **Questions** — Industry-specific smart questions based on your business type and specialization * **After-hours behavior** — Takes a message (or books the next available slot if booking is enabled) All of these defaults can be changed after creation from the assistant detail page. *** ## Industry specializations After choosing the Inbound template, VozAgent may ask you to pick a specialization based on your industry. For example, if your business is in Construction & Trades, you might choose from: * HVAC * Plumbing * Electrical * Roofing * General Contracting * And more This specialization determines which smart questions your assistant starts with. An HVAC assistant asks about heating and cooling systems, while a plumbing assistant asks about the type of plumbing issue. If your industry only has one specialization, this step is skipped automatically. *** ## Plan limits Your subscription plan determines how many assistants you can create and which templates you have access to: * If you've reached your **assistant limit**, you'll see a banner at the top of the template selector letting you know. You can upgrade your plan to create more. * **Outbound templates** require the Growth plan or above. If you're on the Essential plan, the Outbound template will show a lock icon and a prompt to upgrade. *** ## Continuing a draft If you started creating an assistant but didn't finish, VozAgent saves your progress as a draft. The next time you open the template selector, you'll see a banner at the top: > **Continue where you left off** — You have a draft for "Inbound" (60% complete) Click **Continue Draft** to pick up right where you left off, or scroll down to start fresh with a new template. *** ## Tips * **Pick the template closest to your needs.** Even if it's not perfect, it's faster to customize an existing template than to configure everything manually. * **You can always change settings later.** The template is just a starting point. Every setting can be adjusted from the assistant detail page after creation. * **Try inbound first.** If you're new to VozAgent, start with an inbound assistant. It's the most common use case and gives you a feel for how the platform works. *** ## Related articles * [Inbound vs. Outbound Assistants](/help/assistants/inbound-vs-outbound-assistants) * [Creating an Inbound Assistant](/help/assistants/creating-an-inbound-assistant) * [Creating an Outbound Assistant](/help/assistants/creating-an-outbound-assistant)