> ## Documentation Index > Fetch the complete documentation index at: https://docs.vozagent.ai/llms.txt > Use this file to discover all available pages before exploring further. # Creating an Inbound Assistant > A step-by-step walkthrough of the inbound assistant wizard — from booking to review. The inbound wizard walks you through setting up an AI assistant that answers your incoming calls. The whole process takes just a few minutes. To get started, go to **Assistants** in your dashboard and click **Create Assistant**. Select the **Inbound** template. Your assistant is automatically configured with smart defaults based on your business profile: * **Name:** "Voz" * **Voice:** Brittney (natural-sounding AI voice) * **Tone:** Friendly * **Greeting:** Auto-generated from your company name * **Specialization:** Auto-assigned from your business profile industry and sub-niche * **Caller questions:** Name, phone number, and other relevant questions based on your industry * **After-hours behavior:** Takes a message (or books the next available slot if booking is enabled) You can change all of these later from the assistant detail page. The wizard has up to 4 steps, though some may be skipped depending on your industry. *** ## Step 1: Booking & Appointments Decide how your assistant handles appointment scheduling. ### Choose a booking mode * **Book appointments directly** — Your AI checks your calendar and books appointments for callers in real time * **No appointment booking** — Your AI takes messages but doesn't schedule anything This also determines your after-hours behavior: if booking is enabled, your assistant will book the next available slot after hours. If booking is disabled, it will take a message instead. ### If you enable booking You'll need to connect a calendar. VozAgent supports: * **Google Calendar** — Connect via OAuth (one-click sign-in) * **Calendly** — Connect via OAuth * **GoHighLevel** — Enter your Private Integration Token and Location ID * **Cal.com** — Enter your API key After connecting, configure your availability: * **Booking days** — Select which days of the week you accept appointments (defaults to Monday through Friday) * **Start and end times** — Set your available hours * **Appointment duration** — Choose from 15 minutes to 4 hours * **Buffer time** — Set time between appointments (0 minutes to 2 hours) *** ## Step 2: Emergency Handling *This step only appears if your industry has emergency-related questions.* When your assistant detects an emergency situation, what should it do? * **Transfer the call immediately** — Your assistant transfers the caller directly to you or your team in real time * **Notify me and take their info** — Your assistant collects details and sends you an immediate notification If your specialization includes built-in emergency scenarios (like gas leaks for HVAC or burst pipes for plumbing), they'll be listed on this page. You can also add custom emergency scenarios specific to your business. *** ## Step 3: Call Transfers Choose what happens when a caller asks to speak with someone by name. ### Two options * **Try to transfer calls** — Your assistant asks what the call is regarding, then attempts to connect the caller to the right person * **Always take a message** — Your assistant collects their details and sends the message to the appropriate person ### If you choose to transfer You'll select which team members can receive transfers from your company directory. Only members with a phone number on file will appear. Then configure when transfers can happen: * **During appointment hours** — Transfers only during your booking schedule * **Custom transfer hours** — Set specific hours * **Anytime (24/7)** — Always attempt transfers Under **Advanced Options**, you can set different available hours for each team member. > **How transfers work:** Your assistant always asks "What is this regarding?" first. If the person doesn't answer or it's outside their hours, the assistant takes a detailed message and sends it to the person's email. *** ## Step 4: Review & Create Review everything before creating your assistant. The review screen shows a summary of all your settings in expandable cards: * **Meet your assistant** — Name, tone, and greeting * **Appointments & Availability** — Booking mode, hours, duration, and buffer time * **Call Transfers** — Transfer mode and selected team members * **Emergency Calls** — Emergency behavior (only shown if applicable) * **After-Hours Calls** — What happens outside business hours * **Where Messages Go** — Email routing for messages and missed calls Click the **Edit** button on any card to jump back and make changes. When you're ready, click **Create Assistant**. VozAgent will generate your assistant, set up the AI configuration, and assign a phone number if one is available. *** ## What happens next After creation, you'll land on the assistant detail page where you can: * Test your assistant with a chat or voice call * Fine-tune settings like the greeting, voice, or questions * Attach knowledge bases so your assistant can answer business-specific questions * Connect a phone number if one wasn't automatically assigned *** ## Related articles * [Inbound vs. Outbound Assistants](/help/assistants/inbound-vs-outbound-assistants) * [Editing Your Assistant](/help/assistants/editing-your-assistant) * [Assistant Knowledge Base](/help/assistants/assistant-knowledge-base)